Frequently Asked Questions

Shipping & Ordering

All orders $50 and above qualify for free delivery in Singapore. Lollibly currently ships to any street address in Singapore, excluding restricted areas. We ship our orders through a 3rd party delivery company. For orders under $50, delivery will be charged at $4 per order.

If you would like to add items to your current unshipped order, please kindly contact us.

If you require your in-stock product urgently, self collection is available from 1092 Lower Delta Road #02-01/02 Singapore 169203. Kindly contact us with your order number before picking your order up.

If you would like to arrange a Grab/Lalamove pick-up, kindly contact us with your order number before arranging a pick-up.

All orders RM160 and above qualify for free delivery in Malaysia*. We are pleased to offer shipping to both West and East Malaysia. For orders under RM160, delivery will be charged at $4 for West Malaysia and $7 for East Malaysia.

* For bulky items such as playmats and cot mattress, extra shipping and handling charges apply:

West Malaysia:
- Little One Play Mat: $25
- Round One / Big One Play Mat: $40
- Cot Mattress: $90

East Malaysia:
- Little One Play Mat: $40
- Round One / Big One Play Mat: $75
- Cot Mattress: $160

Please note that the transaction will be in your local currency. We are using a third party app that converts the prices to the most recent rate for your convenience. For seamless ordering, the prices are inclusive of all taxes and duties. No nasty hidden surprises!

Currently, we only ship within Singapore and Malaysia. We are working hard to provide greater coverage to more countries at an affordable rate. If you love our products, please let us know where we should offer international shipping to next!

Singapore:

In-stock items will be delivered via courier within 3-5 working days from placing an order. Pre-order items will be delivered as per the stated delivery timeframe.

Malaysia:

In-stock items will be delivered via courier within 5-9 working days from placing an order. Pre-order items will be delivered as per the stated delivery timeframe.

Returns, Exchanges & Warranty

All orders placed shall be considered final. No refunds will be provided.

All orders placed shall be considered final. No returns or exchanges will be provided.

Our warranty protects you against damage that is the result of a manufacturing defect and is non-transferable from the original owner. Validity begins for 60 days from the date of delivery / self-collection for Play Mats & Cot Mattress, and 30 days from the date of delivery / self-collection for the rest of our products.

This warranty does not cover or apply to:

- Normal wear and tear, normal everyday soiling, or commercial use
- Stains, moulds and damage caused by improper care, improper washing detergents, non-food related grease, inks, cosmetics, bleach, alcohol, dyes, solvents, corrosives
- Colour change (discolouration) and fabric pilling due to prolonged usage and washing
- Intentional or accidental damage resulting from the misuse of the product - such as cutting into the material when opening the outer carton
- Products that do not have the manufacturer's original law tag

Fret not! Our warranty program is here to ensure the products are free of manufacturing defects post purchases, that the products stay safe and shall continue to do so. Although our products are international EN71 standard certified and CPSC standard certified, we seek your understanding that some defects may still occur.

When a customer makes a purchase from our website, relevant marketplaces, and through other retailers, he or she agrees to the terms and conditions of the warranty. A defect refers to a manufacturing defect that inhibits the safety of the product, which does not include wear-and-tear, improper cleaning and product use, and other terms that you may find in the care guide. Please note that the warranty program is non-transferable from the original owner.

If the product you purchase has a fault, it is important that you let us know. We'll replace the faulty product with one free of defects or eliminate the fault as soon as possible. First, please have a read of our 'Product Warranty'. Then, prepare a 5-20 secs video of the product with its defect in full view for our easy processing.

For prompt responses, we seek your submission of a support ticket to our customer support team. We will get back to you within 1-3 working days. We will not be able to assist you with requests via WhatsApp, direct email and direct messaging through social media.

Click here to submit a support ticket.

For all other questions, feel reach to reach out to us at hello@lollibly.com

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